Welcome to Luxhaya! We are dedicated to providing an exceptional shipping experience to our valued customers. Our comprehensive shipping policy is designed to ensure a smooth, transparent, and efficient delivery process. Please take into consideration any holidays that can affect shipping times.

Shipping Destinations

We currently offer shipping within the United States. 

What if I live in a different country?

Currently, we do not ship outside of the United States. We apologize for any inconvenience caused.

Shipping Charge:

Free Shipping on Standard Orders of $150 or over $150. If your order is under $150, you must pay a flat cost of $4.99.

Processing Time

Once your order is placed, it will undergo processing before shipment. Our dedicated team works diligently to ensure your order is processed promptly and efficiently. Order processing typically takes 1-2 business days (Monday to Saturday), but please allow additional time during peak seasons or holidays.

Transit Time

Transit Time is 5 to 8 Business days (Monday to Saturday)

Products Total Delivery Time or Actual Arrival Time = Processing Time + Transit Time

We use this timeframe as a precaution to ensure your order is delivered on time, but in most cases, orders arrive well before the maximum time frame.

Shipping Terms

We mainly use DHL, USPS, UPS, and FedEx to ship your orders. Your order will be handled in our facilities before being fully completed by the shipping provider.

You'll receive a tracking number within 24 hours so you can follow the progress of your order. If you do not receive tracking information from us within 2 business days of your order, feel free to follow up with us at care@luxhaya.com.

Delivery of Furniture or Bulky Items

All furniture orders are final and non-returnable. When your order is ready for delivery, we will contact you to agree on a delivery date. Once agreed, you will be responsible for accepting delivery and arranging appropriate means of access and installation on that date. It is your responsibility to ensure that our delivery team has access to the delivery address, and that sufficient space for the goods is available, hallways are measured and doors and lifts can grant full access.

Delivery on the first floor and above requires service elevator access arranged by you and it is your responsibility to notify us of any potential problems with access to the premises, building, service elevators, etc… and make any related delivery arrangements. Where delivery is complicated by such factors, additional charges may apply. If delivery is not accepted on the agreed delivery date, goods shall be kept in storage free of charge for a period of up to thirty (15) days. If you fail to agree to a revised delivery date falling within thirty (15) days of the initial delivery date, we retain the right to cancel your Order, retain all monies paid, and resell the goods with no further liability.

If on the delivery date, our delivery team is unable to obtain access to the delivery address, a reasonable re-delivery charge may be applied. We will pre-inform you of this charge. In the absence of negligence, we will not be liable for loss or damage to the goods or your property, including where caused by: (i) us following your specific instructions; (ii) limited or no access to your nominated premises; and/or (iii) goods not fitting into your property. Any request to hang, erect, or build items shall be at our discretion and we will not be responsible for any damage to your home in connection with such hanging, erection, or building, nor for the integrity of such hanging, erection, or building. Additional charges for such services may apply.

Address Changes

Our Customer Care team will be happy to assist with changing your preferred delivery date and address should you require it. However, if you have received an email informing you that your order has been dispatched, we won’t be able to change your address.

Undeliverable packages

In the event that a package cannot be delivered due to incorrect or incomplete shipping information provided by the customer, the customer will be responsible for any additional shipping costs incurred to reship the package.

Order Tracking

To track an order, you can track the order by visiting the Track your order page and entering the tracking number or order number and email.

What if my item is lost in transit?

Whilst we hope this never occurs, if your item does not make it to you, please reach out to us at care@luxhaya.com and we will work to resolve the issue.

Out-of-Stock Items

While we make every effort to keep all listed merchandise in stock, occasionally we are sold out of a certain item. If we are out of stock on an item you have ordered, we will send you an email update as quickly as possible. It will then be your choice to proceed and keep the order in place or cancel it. Items are not charged to your credit card until they are shipped.

Please contact our customer service team for any shipping-related issues: care@luxhaya.com.